Murphy- My Monitor Rescue

Here's a bit about how I got my little urban dinosaur, Murphy:
We picked up this little guy as a rescue at the Sacramento Reptile show in September of 2010. He was skinny, dehydrated, not shedding properly, and VERY cold. We put him under lights right away and started giving him warm soaks every other night, and discovered he had a huge tick under his left arm!! 

Over the last few months, he's been fed a very diverse diet (to say the least). Lots and lots of very large worms and insects, some cat food at first to give him an appetite, he loves hard boiled eggs, an occasional fuzzy, and lean turkey meat.

He's recovering quite well, has gained weight but could use to take on some more. The last healing he has to do is actually in his tail... When I got him he had a stiff 1/2" tip of his tail that looked like it had been jammed or broken, and was going to fall off. Over the last week, I've noticed the stiff spot creep its way up slightly, and a scab has formed. I've done a little research and contacted Davis, as well as my herp vet, and all that they've said is that it might be a dry gangrene? I'll be taking him into a vet shortly to get him a diagnosis and a treatment, but if anyone has heard of this, please let me know!

In the meantime, he's being socialized with people as much as possible. He's picking up the typical lizard behavior and (as monitors always do) is constantly trying to escape his enclosure. He's 20" so far, and is being housed in a 125 gallon aquarium. The enclosure measures roughly 6'x2'x2'.

Quality UV

In my constant searching for quality reptile UV products, I came across a website (www.ReptileUV.com) that seemed pretty reputable. From there I continued to search any forum posts or references to this company that I could find, hoping to determine if they were legitimate. My next searches wound me up at a web site that I had visited previously to do some reading about box turtles, (http://aboxturtle.com/uvb_output_of_various_bulbs.htm). This specific page went into reasonable detail about what reptile UV brands and lights were available on the market, what their outputs are and at what distances. JACKPOT! Obviously, I'm going to look for the one with the best UV output rating, which was the Mega-Ray 160 watt flood lamp... which I could purchase at the Reptile UV website I came across in the first place! PERFECT! Right?

With all this information in hand and feeling lucky, I created a PayPal account to purchase one of these lamps. My total came out to a whopping $56 plus shipping- If you're a herp enthusiast these numbers won't surprise you... I sent everything through on November 29, 2010 to be processed...

After a few weeks of waiting, I began to wonder if I have been cheated out of my money. I found a confirmation email in my spam folder,which was a little reassuring, but after I began trying to contact the company with no luck, I got nervous. I tried calling and leaving messages with their "customer service" and tried sending emails with no reply, nothing seemed to be working in my favor.

So I did what I thought was necessary, I filed a dispute with PayPal on December 17, which got me into contact with the company, and I said I wanted my money back. The dispute came to it's closing date on January 6 and I still had no refund, so I escalated the dispute. Next thing I know, I have a UPS tracking number for the item I wanted my refund on- great. Finally, the package shows up via snail mail on January 12, 2011, a little lengthy for me. 

I've started using the bulb that came in the mail, and I've seen amazing results with my Savannah Monitor, Murphy. In the past, I've tried ZooMed's 5.0 and 10.0 compact fluorescent lights, which are quite frankly crap. ZooMed's Powersun self-ballasted mercury vapor bulbs (100 & 160 watt) were a huge step up in quality (and price) from the other lamps that local pet stores offered, however they didn't seem to have any longevity for how much I was paying. They seemed to last a few months then they would die. For $60-$70 each, and after 3 purchases FORGET IT! Last, Exoterra's compact fluorescent bulbs, the 10.0, 5.0 and 2.0 are all the bottom of the barrel- to say the least. After reading and trying these products, you can tell these lights' UV output decays over a very short period of 2-3 months, totally not worth $20. I'd give an exception if it's an emergency short-term fix and you can't afford the better bulbs.

All in all, I can honestly say that Mega-Ray has come up with an outstanding quality product! But as far as customer service is concerned... We need to hire a few more people.


My conversation after the claim escalated with Mac Industries is below:

• 1/2/2011 22:21 PST - Buyer: My account just hasn't been refunded yet. I last spoke with the supplier on the 21st of December, and I don't want the closing date to come and go without my account being refunded $56. Last I heard, I was told that my account could be refunded, and I was very clear in my response that this is what I wanted.
• 12/21/2010 09:44 PST - Buyer: I would appreciate it if you would refund my purchase. I know that your UV bulbs are far superior, and that is why I made the initial purchase from your company. However, it took so long to complete the order, I've already spent more than enough in trying to compensate. I'll try your company again some other time, maybe in 6 months when I need to replace the zoomed bulbs I purchased. In the meantime, I can't afford to buy so much. Thank you. Hannah Eilers
• 12/21/2010 08:21 PST - Seller: Hello Hannah We're sorry you've had to wait but our bulbs were on back order since we had to switch to a new manufacturer this year after our old one sent us shipment after shipment of bulbs made with the wrong glass for 5 months and instead of just selling those bulbs like all the other brands did and blinding and burning reptiles we took a $250,000 loss and set out to find new factories to make us safe bulbs again. Our customers who have been with us for over 8 years now all had to wait 2 to 5 months while we worked day and night to make these new bulbs and we now have them in. We'll also now have an unlimited supply so next year we'll have our bulbs in stores too. I have looked and i have no emails from the email listed here for you so i don't know what email you used or contacted us at but since Aug. i have had to take on 5 jobs at the company to keep us going while we get through this. We got in 1500 bulbs this month and have 2500 more coming next month. We have caught up with the 200 to 300 back orders and are almost current and about to go back to normal operations where we ship the next day. We had to be sure what we sell is safe we run rescues and rehabs so we can't hurt animals. I will be glad to refund your money or if you'd like your order filled we can do so right away, please let me know which. Also every other brand of reptile bulb on the market is made in china now for $3 a bulb and they are better in a land fill then over our reptiles they all have a 10:1 output ratio and ours have to have at least 30:1 to pass testing or they go back as defective, we will also have new bulbs with a 40:1 ratio of uvb to uvi coming next month and thats exactly what the sun puts out. Our products are about a decade more advanced then all others on the market but don't take my word for it reasd more at the uvguide.co.uk an independant testing website. Just know we are working for the animals more then the money and care about what we sell, its just been a terrible yea
• 12/17/2010 16:47 PST - Buyer: I purchased a reptile UV bulb from www.reptileuv.com and never received my purchased item. I have tried twice to contact via email, and twice to contact via their customer service line. Every attempt with absolutely NO RESPONSE. I'm done waiting for this product, and done asking for a peace of mind from this company. I feel that I am being ignored, and that I have been robbed of my $56. At this point I just want my money back. It has taken so long already for my purchase to be completed that I have purchased other bulbs from local stores to compensate instead and have easily spent twice (or three times) as munch money as I needed to in the first place. I am 100% unsatisfied with this company and would like this transaction reversed. Thank you, Hannah Eilers